At Brennan's Irish Linens, we strive for your utmost satisfaction with our products. Our Returns and Exchange Policy is designed to ensure a smooth and transparent process for you.

Returns

1. Eligibility:

-To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

-Returns must be completed within 14 days from the date of delivery.

2. Initiating a Return:

-Please contact our Customer Service team at [customer service email] to initiate the return process.

-Provide your order number, the reason for the return, and any relevant details or images.

3. Return Shipping:

-Customers are responsible for the cost of return shipping and, upon being refunded, the cost of shipping will be deducted from the price of the item, unless the return is due to a manufacturing defect or an error on our part.

4. Refund Process:

-Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

-If approved, the refund will be processed, and a credit will automatically be applied to your original payment method.

Exchanges

1. Eligibility:

-Exchanges are applicable for items that are defective, damaged, or if you received/ purchased the incorrect product.

-Exchanges must be completed within 14 days of the delivery date.

2. Initiating an Exchange:

-Contact our Customer Service team at [customer service email] to initiate the exchange process.

-Provide your order number, details of the issue, and any relevant images.

3. Exchange Shipping:

-If the exchange is approved, we will provide instructions for the return shipping, and the replacement item will be sent to you at no additional cost.

Exceptions

-Customised or personalised items are not eligible for return or exchange unless they are defective or damaged upon receipt.

Contact Us

For any inquiries or assistance
related to returns and exchanges, please reach out to our Customer Service team at [customer service email].

We value your satisfaction and are committed to ensuring a positive experience with Brennan's Irish Linens.